Privacy Policy

Introduction

Purpose

At PortNW (https://portnw.com/), we value your privacy. To put that into practice, we take reasonable steps toward protecting your privacy and managing your information.

This Privacy Policy describes the information we collect, where it comes from, how it's used, and how it is stored. It also includes information to help you understand how the choices you have can change the collection and usage of certain information and how you can contact us with questions or concerns.

By using this Website, contacting us, or providing any personal information, you signify your consent to this Privacy Policy, agree to comply with its terms, and consent to our collection and usage of your personal information as described in this Privacy Policy, in all cases subject to applicable law.

Scope

This Privacy Policy at https://portnw.com/privacy-policy/ applies only to our website at https://portnw.com/ (the "Website") and to visitors and users of our Website. It does not apply to any information we collect through channels, online or offline, other than this Website, such as phone, email, or mail operations concerning our operations, products, or services, as well as non-Website marketing contacts with you. It also does not apply to the websites we build for our clients, or to any client project, account, or service relationship — those are governed by the agreement we have with that client.

For your convenience, this Website may contain links to other websites. This Privacy Policy does not apply to any third-party website or service, and you should review the privacy policies of those sites before using them because other websites may not treat information collected online in the same manner as we do. We are not responsible for the privacy practices, advertising, products, or content of those websites.

Updates and Changes

If we decide to change our Privacy Policy, we will post those changes on this page at https://portnw.com/privacy-policy/.

Problems/Questions

If you have questions or concerns about our Privacy Policy, you may contact us at https://portnw.com/contact/ or at [email protected].

What Information We Collect

This section includes a general description of the type of information we may collect about you. Those who wish to communicate with us but do not wish to provide personally identifiable information through the Website may contact us through the address, phone number, or email address provided on our Website.

Information you provide to us

We collect some information that you provide directly to us through this Website.

We collect contact information you provide, including:

• Name
• Email Address

We collect this information with your consent, to perform any contract you may have with us, and in service of our legitimate business interests.

We do not seek to or intentionally collect any financial information that you provide directly to us.

We collect other information you provide, including:

• Content of your message, feedback, or support requests

We collect this information with your consent, to perform any contract you may have with us, and in service of our legitimate business interests.

• We do not seek to or intentionally collect other identifying information that you provide directly to us.
• We do not seek to or intentionally collect any usage-related information that you provide directly to us.
• We do not seek to or intentionally collect sensitive information that you provide directly to us.

The Website does not offer user accounts, a shopping cart, or online payment, so we do not ask you for — and do not want you to send us — passwords, payment card numbers, or other financial account details.

Information we collect about you

Even if you do not submit personal information through the Website, we gather navigational information about where visitors go on the Website and information about the technical efficiencies of our Website and services (such as time to connect to the Website or time to download pages). This information allows us to see which areas of our Website are most visited and helps us better understand the user experience. This data helps us improve the quality of the Website by recognizing and delivering more of the features, areas, and services our visitors prefer.

In this process of gathering information, we may collect personally identifiable and non-personally identifiable information, such as:

• Domain type
• Browser type and version
• Service provider and IP address
• Referring/exit pages
• Operating system
• Date/time stamp
• Click-stream data

We collect this information to perform any contract you may have with us, and in service of our legitimate business interests.

We may also create and use electronic records to compile statistics about how our visitors collectively interact with our Website by collecting, aggregating, and using information from or about you such as data about the type of browser and operating system used, which web pages you view, the time and duration of your visits to our Website, and whether you clicked on any items or links on the Website, to improve our products and services. We collect this information to perform any contract you may have with us and in service of our legitimate business interests.

If you access the Website using a device, we may collect the following device data:

• Device Type
• Operating System
• Unique device identifiers
• Device settings
• Geo-location data
• IP addresses
• Browser type
• Browser ID
• Clickstream data

We collect this information to perform any contract you may have with us, and in service of our legitimate business interests.

Cookies, analytics, and other services

The Website uses cookies and similar technologies. A cookie is a small file stored on your device that lets a website recognize your browser on a return visit. We use cookies for two purposes: to keep the Website working correctly (for example, to distinguish a real form submission from an automated one), and to measure how the Website is used so we can improve it.

Google Analytics. This Website uses Google Analytics, a service provided by Google. Google Analytics uses cookies and device identifiers to collect information about how visitors use the Website — pages viewed, forms submitted, referring pages, and exit pages — and reports it to us in aggregate. Google also uses this data as described in its own policies. You may want to review the Google privacy and terms page on Advertising and the details on how Google uses data when you use our partners' sites or apps to determine what options you may have to control the collection and usage of your information. You can also install the Google Analytics Opt-out Browser Add-on, or block cookies in your browser settings — the Website will still work.

We do not run Google Ads, remarketing, or any other advertising or audience-targeting tags on this Website.

We collect this information to perform any contract you may have with us and in service of our legitimate business interests.

Information we do not obtain from outside sources

We do not purchase, rent, or obtain personal information about you from third-party data brokers, marketing lists, or consumer data resellers, and we do not obtain credit information or consumer reports about you.

How We Use Personal Information

We collect personal information so that we can:

• Operate and improve our Website
• Operate our business
• Improve our goods and services
• Communicate with you
• Ensure compliance with law

Operate and Improve our Website

Here are some examples of what we mean by operate and improve our Website:

• Keep the Website running
• Provide support and respond to questions from users and Website visitors
• Maintain security of information and data
• Address network functioning, engineering, and troubleshooting issues
• Prevent fraud, spam, and automated abuse of our contact form

Improve our Website

• Improve and expand our Website
• Understand and analyze how you use our Website
• Learn about users' needs
• Track traffic patterns and Website usage

Operate our Business

Here are some examples of what we mean by operate our business:

• Keep PortNW running
• Provide our offerings to clients
• Comply with legal requirements
• Administer our business and keep proper records
• Respond to proposals, inquiries, and project requests
• Engage in a sale of all or part of our business

Improve our goods and services

Here are some examples of what we mean by improve our goods and services:

• Develop new products, services, or features
• Measure, support, and improve our offerings
• Analyze trends and conduct research about improving our products and services

Communicate with you

Here are some examples of what we mean by communicate with you:

• Provide customer service
• Respond to your inquiry or request
• Email you, or contact you in other ways you approve, such as phone
• Provide updates and other information relating to your project or the Website

Ensure compliance with the law

• Prevent fraud and abuse
• Investigate atypical usage
• Investigate claims and/or legal actions, violations of law or agreements, and compliance with relevant applicable laws and legal process
• Comply with law
• Cooperate with police and other governmental authorities when subject to judicial or administrative process (such as a subpoena) or as provided by law
• Respond to civil or criminal investigations, claims, or lawsuits
• Respond as we believe is necessary or appropriate to prevent physical harm or financial loss
• Protect the rights, property or safety of visitors to the Website or the public
• Resolve disputes

How We Share Personal Information

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

We do share personal information with service providers that help us run the Website — but only so they can perform that work for us, and only the information needed to do it:

• Google provides the analytics described above.
• Mailgun delivers contact form submissions to our inbox.
• Our web host stores the Website, its logs, and our records.

We require these providers to protect your information and not to use it for their own purposes. We may also share personal information as required by law, or as disclosed elsewhere in this Privacy Policy.

Location of Personal Information

We must, of course, store and process your data somewhere. We store or process your data only in the United States.

How We Secure Information

We believe in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures to protect the information collected from you. We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable information and to protect you against the criminal misuse of that information. Contact form submissions are transmitted over an encrypted connection, and the records the Website keeps are stored in a non-public folder that the web server refuses to serve to visitors.

While we use these security measures to protect your information, please remember that no data transmitted over the Internet or stored and used for business purposes can ever be completely secure. No security measures are perfect or impenetrable. We cannot guarantee:

• that your information will only be viewed by approved people
• that information you share will remain private
• that information you share will not become publicly available

You can reduce the chances of these things happening by using a strong password, by not re-using passwords, and by protecting your devices against viruses and other malware.

Business Transactions

If we sell our assets or merge with another company, or if our company goes out of business, user information used by the business will be one of our assets that might be transferred to our successor. You consent to that successor's use of your information, subject to the terms of this Privacy Policy.

Access and Choice

You have choices about the information we collect.

If you do not want to agree to the ways we've said that we might use your personal information, your first and best step is to not submit any of that personal information to us.

We do not send newsletters, promotions, or other marketing email, so there is no mailing list to unsubscribe from. If you have been in touch with us about a project, or have asked us to keep you posted, and you would like us to stop contacting you and delete the information you provided, simply reply to that email or contact us using one of the methods below, and we will do so.

Please use this page to communicate your request, email us at [email protected], or send your information and request to:

855 Trosper RD SW # 108-406, Tumwater, WA, 98512

Children's Personal Information

This Website is not intended to be used by children under the age of 13. Children under the age of 13 may not use or submit any information to the Website, and their guardians should not permit them to do so. The Company does not seek to or intentionally collect any personal information from children under 13. If such a child or their guardian alerts us, we will take reasonable steps to delete any such information as quickly as is practical.

US State Privacy Rights

Some US states have passed consumer privacy laws that give residents rights over their personal information — such as the right to know what a business has collected, to get a copy of it, to correct it, to delete it, and to opt out of its sale or use for targeted advertising. The ones most commonly cited are Colorado, Connecticut, Utah, Iowa, and Virginia.

Every one of those laws has a minimum size threshold: they apply to businesses that, in a year, process the personal data of at least 100,000 residents of the state, or at least 25,000 residents while earning significant revenue from selling personal data. We are a small studio and we do not come close to those thresholds, so those laws do not currently apply to us. The same is true of the California Consumer Privacy Act.

We are telling you this rather than copying those states' rulebooks into this policy, because copying them would commit us to appeal processes, response deadlines, and handling standards that a business of our size is not required to meet — and a promise we didn't need to make is still a promise.

What we will do regardless: if you want to know what personal information we hold about you, want a copy of it, want it corrected, or want it deleted, contact us using any of the methods below. We do not sell personal information, and we do not process it for targeted advertising, in any state.

Please make your request using one of these methods:

• https://portnw.com/contact/
• [email protected]
• 855 Trosper RD SW # 108-406, Tumwater, WA, 98512

Updated: September 30, 2026